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FAQ

  • Is RippitBox available outside of the United States
    As of now RippitBox is available in the 50 United States only. Check back soon to see if that changes.
  • What if something is missing or broken in my RippitBox?
    Every RippitBox is made by hand with love. Because it is made by humans, there can be mistakes. It is a rare occurrence but if you are missing an item or a product came defective or broken, don’t be shy just let us know! Please open a support ticket by email and we will get you out a replacement ASAP.
  • How often is RippitBox sent out?
    RippitBox is sent out once each month, scheduled to begin shipping on the 15th (the day after if the 15th falls on a Sunday or holiday) unless otherwise specified. The shipping process can take up to 10 days. If you don’t receive your cannabox by the 1st of the month feel free to open a support ticket. Orders are taken until 12pm ET on the 10th (unless we sell out early, which will be posted). If you signup after 12PM ET on the 10th, your first RippitBox will arrive the following month.
  • How often does RippitBox ship?
    RippitBox normally begins shipping on the 15th of each month. Due to the large number of boxes we ship out every month this process can take up to 10 days for all boxes to leave our factory. We currently target to have all boxes deliver no later than the 30th of each month. If your box has not arrived or your tracking number has not updated, please open a support ticket so we may investigate further.
  • Can you tell me what is in my RippitBox ahead of time?
    The surprise is 50% of the fun! That’s why we keep the contents secret until you receive them.
  • How do I cancel?
    It's really simple! Just send us an email to support@rippitbox.com
  • Do I sign up every month?
    Absolutely not. Your membership will continue until you let us know you would like to opt-out of renewing.
  • How often am I charged?
    You are charged the day you signup and then every time your plan renews. For example, a one month plan would renew and charge every 30 days and a six month plan would charge you six months then renew and charge six months later.
  • Do you offer discreet shipping?
    Of course! We would never jeopardize your privacy, or safety. Our shipping container does not say RippitBox anywhere on it.
  • Where is my box?
    While we always ship on schedule, we can not control the boxes once they leave the RippitBox factory and placed in the hands of the carrier. Normally, delivery time is 4-7 days nationwide (10-15 days international) But, there are instances when a box may get lost or stuck in the system.
  • What is RippitBox?
    RippitBox is an exclusive monthly membership box, similar to a magazine subscription. Except, instead of sending you magazines we send you a themed gift box full of awesome products! As you become a RippitBox member, you will begin receiving monthly shipments of new and exciting essentials, cool gear and other fun stuff our team of experts finds that you may have never have heard of or tried in the past.
  • What is in RippitBox?
    The RippitBox includes 5-10+ hand-picked, of the latest and greatest accessories and novelties. Items like; rolling papers, t-shirts, books, and accessories. We also include indie items not found anywhere else! While we do not guarantee a value that each RippitBox is worth, we do guarantee that it will be valued equal or greater than your membership fee! (average RippitBox value is between $40-$130)
  • How do I cancel my membership?
    We hate to see you go! To cancel your membership, you only need to send us an email to support@rippitbox.com. You will be sent any remaining RippitBox per your most recent payment but you will not be charged again in the future. Please send your request at least 24 HOURS BEFORE your next scheduled renewal to avoid being charged and included in the upcoming box. Sorry, but WE DO NOT offer refunds for payments already processed. You may always re-activate your membership by contacting us by email. 3 or 6 month members may choose to opt out of auto-renew by contacting us by email at support@rippitbox.com. This will prevent your membership from automatically renewing at the end of the term, but you will still receive your remaining boxes left in your term.
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